Effective Date: 10/04/2024
Last Updated: 17/04/2025
Thank you for shopping with Queen Angel. We are committed to providing quality products and services. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
Items must be returned within 30 days of purchase.
To be eligible for a return, your item must:
Be unused and in the same condition that you received it.
Be in the original packaging with all tags and labels intact.
Proof of purchase (e.g., receipt, order confirmation) is required for all returns.
2. Non-Returnable Items
The following items cannot be returned:
Gift cards
Sale or clearance items (unless faulty)
Perishable goods (e.g., food, flowers)
Personal care items (e.g., cosmetics, intimate products) once opened.
3. Faulty or Damaged Items
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if the item you received is:
Faulty or defective.
Significantly different from the description.
Unsafe to use.
Please contact us within 14 days of receiving the item, providing details and supporting evidence (e.g., photos) at:
Queen Angel
Email alex.queenangel@outlook.com
Phone +61405217700
4. Return Process
4.1. Contact our customer service team at Queen Angel to initiate a return.
Email alex.queenangel@outlook.com
Phone Number
+61405217700
4.2. Provide your proof of purchase and reason for return.
4.3. If approved, ship the item back to: PO BOX 8888, MIRANDA NSW 2228
5. Refunds
Once we receive and inspect your return, we will notify you of the outcome.
Approved refunds will be processed within 5-10 business days, using your original payment method.
6. Exchanges
Exchanges are subject to product availability.
Please specify the item you wish to exchange when initiating your return.
7. Shipping Costs
You are responsible for return shipping costs unless the item is faulty or incorrect.
Shipping costs are non-refundable unless the return is due to our error.
8. Contact Us
If you have any questions about our return policy, please contact us at:
Email alex. queenangel@outlook.com
Phone +61405217700Privacy Policy
Effective Date: 10/04/2025
Last Updated: 17/01/2025
Queen Angel is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website queenangel.com.au. Please read this policy carefully. If you do not agree with its terms, please do not use our services.
1. Information We Collect
We may collect information about you in various ways, including:
1.1 Personal Data
Information that identifies you, such as:
Name
Email address
Phone number
Billing information
Other relevant details you provide
1.2 Usage Data
IP address
Browser type and version
Pages viewed
Time spent on pages
Other diagnostic data
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to track activity and improve your experience.
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2. How We Use Your Information
We may use the information we collect to:
Provide and improve our services
Personalize your experience
Communicate with you
Process transactions
Comply with legal obligations
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3. How We Share Your Information
We do not sell your personal information. However, we may share it with:
Service providers (e.g., payment processors, hosting providers)
Legal authorities, when required
Third parties, with your consent
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4. Your Rights
Depending on your location, you may have the following rights:
Access, correct, or delete your data
Opt-out of data processing
File a complaint with a regulatory authority
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5. Data Security
We use reasonable measures to protect your information. However, no method of transmission over the Internet is 100% secure.
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6. Third-Party Links
Our website/app may contain links to third-party websites. We are not responsible for their privacy practices.
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7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We encourage you to review it regularly.
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8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: alex.queenangel@outlook.com
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