Shipping Terms
Last updated: 17/01/2025
1. General Shipping Policy
We process and ship orders during business hours, Monday-Friday 10am-4pm, excluding public holidays.
All orders are subject to product availability. If an item is out of stock, we will notify you and provide alternatives or a refund.
2. Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your location and the shipping method selected.
Estimated delivery times vary by shipping method:
Standard Shipping: 7 days
Express Shipping: 2-3 days
International Shipping: N/A
Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances.
3. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information.
You can track your shipment through Australia Post.
4. Shipping Restrictions
We currently ship to Australia only.
Certain items may have restrictions and cannot be shipped to specific locations due to local regulations.
5. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 2 weeks of the expected delivery date.
We will work with the shipping carrier to resolve the issue and agree to a Full Refund or Credit.
6. Changes to Shipping Information
If you need to update your shipping address after placing an order, contact us immediately at +61405217700. Changes cannot be guaranteed if the order has already been shipped.
7. Returns and Refunds
For information on returning items or refunds, please refer to our Return Policy.
8. Contact Us
For questions or concerns about shipping, please reach out to us at:
Email alex.queenangel@outlook.com
Phone +61405217700Effective Date: 10/04/2025
Last Updated: 17/01/2025
Queen Angel is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website queenangel.com.au. Please read this policy carefully. If you do not agree with its terms, please do not use our services.
1. Information We Collect
We may collect information about you in various ways, including:
1.1 Personal Data
Information that identifies you, such as:
Name
Email address
Phone number
Billing information
Other relevant details you provide
1.2 Usage Data
IP address
Browser type and version
Pages viewed
Time spent on pages
Other diagnostic data
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to track activity and improve your experience.
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2. How We Use Your Information
We may use the information we collect to:
Provide and improve our services
Personalize your experience
Communicate with you
Process transactions
Comply with legal obligations
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3. How We Share Your Information
We do not sell your personal information. However, we may share it with:
Service providers (e.g., payment processors, hosting providers)
Legal authorities, when required
Third parties, with your consent
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4. Your Rights
Depending on your location, you may have the following rights:
Access, correct, or delete your data
Opt-out of data processing
File a complaint with a regulatory authority
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5. Data Security
We use reasonable measures to protect your information. However, no method of transmission over the Internet is 100% secure.
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6. Third-Party Links
Our website/app may contain links to third-party websites. We are not responsible for their privacy practices.
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7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We encourage you to review it regularly.
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8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: alex.queenangel@outlook.com
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.