Terms and Conditions
Last updated: 17/01/2025
1. Introduction
Welcome to Queen Angel! These Terms and Conditions govern your use of our website www.queenangel.com.au and any related services. By accessing or using our services, you agree to comply with these terms.
2. Use of Services
You must be at least 18 years old to use our services or products.
You agree not to misuse our services or use them for illegal purposes.
3. Intellectual Property
All content, including text, graphics, logos, and software, is the property of Queen Angel or its licensors and is protected by intellectual property laws.
4. Privacy Policy
Your use of our services or products is also governed by our Privacy Policy.
5. Limitation of Liability
Queen Angel will not be liable for any damages resulting from your use of our services or products except as required by law.
6. Modifications to Terms
We may update these terms from time to time. The most recent version will always be available on our website.
7. Governing Law
These terms are governed by the laws of Australia.
8. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email alex.queenangel@outlook.com
+61405217700
Return & Refun Policy
Effective Date: 10/04/2024
Last Updated: 17/04/2025
Thank you for shopping with Queen Angel. We are committed to providing quality products and services. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
Items must be returned within 30 days of purchase.
To be eligible for a return, your item must:
Be unused and in the same condition that you received it.
Be in the original packaging with all tags and labels intact.
Proof of purchase (e.g., receipt, order confirmation) is required for all returns.
2. Non-Returnable Items
The following items cannot be returned:
Gift cards
Sale or clearance items (unless faulty)
Perishable goods (e.g., food, flowers)
Personal care items (e.g., cosmetics, intimate products) once opened.
3. Faulty or Damaged Items
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if the item you received is:
Faulty or defective.
Significantly different from the description.
Unsafe to use.
Please contact us within 14 days of receiving the item, providing details and supporting evidence (e.g., photos) at:
Queen Angel
Email alex.queenangel@outlook.com
Phone +61405217700
4. Return Process
4.1. Contact our customer service team at Queen Angel to initiate a return.
Email alex.queenangel@outlook.com
Phone Number
+61405217700
4.2. Provide your proof of purchase and reason for return.
4.3. If approved, ship the item back to: PO BOX 8888, MIRANDA NSW 2228
5. Refunds
Once we receive and inspect your return, we will notify you of the outcome.
Approved refunds will be processed within 5-10 business days, using your original payment method.
6. Exchanges
Exchanges are subject to product availability.
Please specify the item you wish to exchange when initiating your return.
7. Shipping Costs
You are responsible for return shipping costs unless the item is faulty or incorrect.
Shipping costs are non-refundable unless the return is due to our error.
8. Contact Us
If you have any questions about our return policy, please contact us at:
Email alex. queenangel@outlook.com
Phone +61405217700
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